Return Policy and RMA Request Page All returns require an RMA number. Please request an RMA number using the form below. We do not issue RMA numbers via telephone. THANK YOU!
Aspen Creek Outdoors accepts return requests for ten (10) days after delivery. Buyer is responsible for all return shipping costs, unless a mistake in the order has been made by Aspen Creek Outdoors. Defective products are returnable for 10 days without restocking fees. We reserve the right to charge a 15% restocking fee up to a maximum of $10 per item for Returns. Shipping costs are non-refundable. Customers must request a return merchandise authorization (RMA) thru our website to receive instructions for returning the package. A RMA number will be issued with instructions for returning the package within two business days. Please note that RMA numbers will not be issued via telephone. All returns without a RMA number or sent COD will be refused. All packaging materials and parts must be included for a refund. We reserve the right to refuse returns with missing parts. Exchanges will be charged a $8.50 fee for return shipping. Exchanges are not subject to the restocking fee, just the return shipping fee.
Products damaged by the customer during installation may be given a partial refund or refused altogether. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within 10 days.
Order Errors
Errors in your order must be reported within ten days.
Errors made by Aspen Creek Outdoors will be taken care of at no additional expense to you. Errors are infrequent, but do happen. We will do everything we can to make your experience with us a positive one.
Errors made by the customer, as in ordering the wrong size, will be subject to our Return or Exchange policy. Clearance items are not returnable.
AMMUNITION ORDERS:
Ammo cannot be returned for liability reasons.
